Alpha Tribes: Innocent Drinks and PJ Smoothies (Pepsi)

The Contenders: Innocent vs PJ Smoothies

The Winner: Innocent

Summary

At the start of the 21st Century, many brands came to the realisation that they needed to become more personable, sound less stuffy and portray a less corporate persona.  No organisation has embraced this ethos more than Innocent and when it comes to cultural influence, no-one has quite captured this “down-to -earth” approach as well as it has.  Innocent has also built a highly-successful brand community too – think about the millions of people that contribute to the company’s annual ‘Big Knit’ campaign or about Barry, the ordinary customer that took his belief further and had the Innocent logo tattooed on his arm. Innocent – a brand of the times or just a clever business that intuitively understood the power of brand tribes?  

Performance and Sustainability

Innocent is the UK’s fastest growing food and drinks company and the nation’s number one Smoothie brand. Established in May 1999, the company is undoubtedly successful, already generating a turnover in excess of £100m per year and selling more than two million smoothies a week. Innocent also has aggressive growth targets in place, with the aim of establishing itself as the global market leader within the next 10 years.

The company has already seen off its most established competitor, PJ Smoothies, and Coca Cola has bought a stake in the organisation – Innocent is here for the long run.

Innovative Tendencies

Innocent has ensured that innovative tendencies are at the core of its business.  Seasonal versions, kids’ smoothies, the Innocent Foundation, Fruitstock, brand-led promotions like “Buy one get one tree”, ethical sourcing and Veg Pots are all key indicators of the brand’s inventiveness. And who could forget the ‘Banana Phone’, the direct line that ensures consumers can always speak to someone at Innocent Towers if they have a query – a truly innovative approach to customer service.

Tribal Leadership

Innocent does things in its own way; consistently winning awards for its employment practices and seem to have weathered the storm over their liaison with Coca Cola. There’s a reason why the owners are now regulars on the speaker circuit sharing their wisdom and their practices. They’ve done it their own way and they are widely respected for doing so.

Tribal Influence

Imitation is the sincerest form of flattery and many brands have tried to adopt ‘the Innocent way’. Indeed, even politicians are trying to copy this approach – as Jonathan Freedland recently wrote in The Guardian, “[The Labour campaign team have] taken a look at the branding of Innocent smoothies, hoping the authentic, unspun look might fit their own ‘unairbrushable’ product, G Brown. They were heartened by the reaction to the retouched Cameron poster, which suggests people are sick of the slick trickery associated with the age of Blair.”

Product vs Brand Focus

For Innocent, it’s always been about the brand. The tribe has followed and continues to grow because people truly believe in the brand.

Authenticity/Magnetism/Honesty

Innocent still retains its unshakeable belief in the importance of healthy and natural foods. Whilst, some consumers reacted angrily to the relationship with Coca Cola, which must have caused some damage to its tribe, the company still has a passionate and loyal brand tribe. Innocent remains a magnetic brand that is indeed authentic.

The Loser: PJ Smoothies

Summary

PJ Smoothies, backed by PepsiCo, effectively created the UK smoothie market, before a privately- owned little upstart called Innocent came along and took them on.  It’s fair to say Innocent won. The mythical Pete and Johnny never really existed and the company itself didn’t really stand for anything other than a decent product that was the first to grasp a new part of the drinks market.  With Innocent and numerous own-label smoothie brands entering the market, PJ Smoothies quickly proved to be a one-trick pony and Pepsi decided it would be best to focus on its Tropicana brand, which is still performing well in a tough market.

Whilst Innocent re-shaped the smoothie sub-category, PJ Smoothies seemed to go the other way rapidly. Once the slide started, there was no saving the brand – not even a £4.5 million marketing investment in 2008 and hopes to make their smoothie more mainstream by repositioning the product at lower price point, were able to turn PJ Smoothies’ fortunes around.  In the 21^st Century it’s not always about size, product or price points, PJ Smoothies found this out the hard way.

Performance and Sustainability

Being the first into a market place supported by a corporate giant with massive resources means you’re destined for sustained success doesn’t it? Not in PJ Smoothies’ case. The company no longer exists after Pepsi decided it wasn’t convinced by the long-term health or prosperity of the brand. Pete and Johnny’s smoothies have now gone into retirement and it is noticeable how little noise was made when this brand and business vanished off the earth.

Innovative Tendencies

The company pioneered the smoothies category, however it never seemed to get to grips with the changing market or the need for a strong brand belief. With the mythical Pete and Johnny at the core of the brand, the company could have had a lot of fun and built a community around its products but in the end it seemed convinced that the product and marketing spend could win the day.

The problem was that Innocent came along with a better product in the eyes of the consumer and a brand around which a community could form.  In contrast, PJ Smoothies seemingly couldn’t innovate beyond its base product.

Tribal Leadership

For PJ Smoothies, it was originally about the product. It then became about price. There was never a focus on building or motivating a brand tribe.

Tribal Influence

PJ Smoothies had considerable economic impact in the sense that it had a considerable market share and helped to drive awareness of the smoothie market. However the brand is no longer a compelling force and in retirement it doesn’t appear to be missed by many.

Product vs Brand Focus

For PJ Smoothies it was always about the product – the brand even failed to capitalise on the mythical Pete and Johnny to create something more of a personality. Has anyone ever met anyone who worked at PJ Smoothies or aspired to work there in the same way people long to work at Innocent?

Authenticity/Magnetism/Honesty

The brand was clearly not magnetic from a customer experience and belief point of view – it doesn’t exist anymore.

The NBT Declaration of Knowledge:Knowledge is Energy – Knowledge Shared; Is Energy Shared

Knowledge is Energy – Knowledge Shared; Is Energy Shared

In the 20^th Century Knowledge was Power.  Knowledge was generated and coveted in secret codes and bound within the minds, hard drives and safes of corporations and organisations. It was used as a weapon for gaining advantage on a competitor; to manipulate customers; to maintain or increase your position within your organisation.  It you had it; it was yours and not only were you obliged and entrusted to keep it that way by your employers – you instinctively knew it was the guarantee of your career survival or success.

In the 21^st Century Knowledge is energy. The emergence of global tribes with access to information, data and real time communication has swept aside the governing notion of knowledge being power. Instead knowledge became empowerment. This force for openness and sharing of information at a social, economic, consumption and even political level is shifting the paradigm of knowledge as a currency for exclusivity and hegemony into a currency for democracy, enlightenment and connectivity.

Knowledge as an energy for the 21^st Century is renewable, sustainable, unlimited, storable, transferable and universally accessible (well, one day, hopefully!).  Knowledge that is shared openly and without restrictions is a force for social and economic good.  It helps our understanding about opportunities and responsibilities, innovation, developing new channels for prosperity, access to link like-minded communities, consumers and wealth generators in new ways that haven’t even yet been invented.  It’s the resource of human ingenuity that is the only thing on the planet that can solve many of the overwhelming issues and problems we face.  It can and should be used to break down barriers between class, gender, geography, people, power, opportunity. It brings Tribes together in a positive and creative way. Inside, outside…together.

Jon comments on Dan’s Book-Thou shalt not Greenwash

As some of you may know the NBT library is active and working to encourage the sharing of knowledge, our NBT friend Jon has written a bit of a review of the book he received and read. Check it out on Jon’s blog

http://j0n1.com/2010/05/19/thou-shalt-not-greenwash/

Alpha Tribes: Diesel vs Levi’s

We present to you another Alpha Tribes analysis of Diesel and Levi’s. The aim of this report is to give you an insight into how we think and for us to highlight which brands we believe demonstrating the traits of a truly tribal brand (whether knowingly or not), against organisations within the same sectors that have not yet embraced such principles.

Industry: Fashion

The Contenders: Diesel vs Levi’s

The Winner: Diesel

Summary

Founded in 1978, Diesel has always been a leader; a brand that sets the benchmark for creating rather than following trends.

Whilst brands such as Levi’s have sought to get everyone into a pair of 501s, Diesel has created a premium brand for independent thinking people who follow their own unique path in life, it has created a business that people can identify with and believe in.

As a brand that has a strong belief in challenging established conventions, it comes as no surprise that this is a company that takes chances and is successfully different from its competitors not just because of its products or services but because of what lies within its soul.

Great brands are not based on great ads or clever logos. They’re built on substance, belief and a consistency of behaviour that people can be part of; Diesel has established a strong sense of identity and belonging and that goes a long way to understanding their high performance and the tribe that surrounds this brand.

Performance and Sustainability

Diesel has demonstrated a substantial increase in performance in recent years. By 2009, annual sales were approximately €1.3 billion. Revenue is largely derived from denim sales, but the brand has also become extremely successful and influential through its range of accessories and children’s wear, Diesel Kid. The brand is now Number 2 in the European casual apparel market and is a brand that consumers truly trust.

Innovative Tendencies

Diesel is well known for being one of the true innovators in fashion retail. It was the first brand to launch distressed denim and it has been extremely successful in branching out into accessories and children’s wear. As a result, Diesel has become a strong competitor to the established market leader, Levi’s.  The brand’s design, advertising and management style embodies a love of humour, creativity and irreverence towards established rules, which its brand tribe truly buys into.

Tribal Leadership

The company is well known for picking out social issues and things people are debating in the public and repackaging them in interesting new ways that engage its brand tribe. Its “Stay Young Forever” campaign in 2001 was Diesel’s commentary on the ethical implications of cloning and stem cell technology, whilst its “Stop Knifing, Start Spooning,” employee activity was a humorous commentary about the problem of knife crime in London.  For Diesel, the activities they take part in are wholly appropriate based on its core beliefs – and the results speak for themselves.

Tribal Influence

In a staid market, Diesel has imposed originality and creativity by bringing out a personality that’s about humour, daring colours and provocation. The company is also focussed on appealing to the style-conscious and higher end of the market, raising its profile as a truly aspirational brand.

Product vs Brand Focus

For Diesel, the focus has always been about the brand.  In a 2009 interview with Brand Channel, Founder, Renzo Rosso, said: “Diesel is an international brand—very trendy, very young and very cool. I want every teenager to dream about having Diesel jeans. Diesel doesn’t have to be the biggest brand on earth, but the coolest. For me, a cool image is more important than a big turnover.” Asked what is the essence of Diesel’s brand, Rosso answered, “Passion and creativity. They are the DNA of the brand and the basis for all of our products, our daily work and our lifestyle. My goal is to be a pioneer in everything we do.”

Authenticity/Magnetism/Honesty

Diesel has established a unique brand positioning and is indeed authentic. It presents customers with a brand choice rather than functionality.  The brand’s magnetism is exemplified by its HR processes. Employees are drawn to the organisation because they feel a strong affinity with the company’s clothes and attitude, which means that Diesel often recruits from its passionate customer tribe, rather than from those who are simply looking for a good job in fashion retail.

The Loser: Levi’s

Summary

Levi’s is a bona fide global brand, and is widely known to have invented jeans.  However in mature markets consumers are increasingly resisting what they see as bland ubiquity.  Consumers do not embrace a brand just because a company regularly releases new products, marketing campaigns, or promotion; they embrace it because they feel it and believe it. This is where Levi’s has fallen short – in recent years it has lost its edge and has suffered as a consequence in established economies.

Nonetheless, the brand has continued to perform well in emerging markets and its inventiveness in these markets suggests there could be a bright future if the company can adopt these bold approaches in traditional markets.

Performance and Sustainability

Levi’s was once the unchallenged leader in its field but in recent years the company has lost its competitive edge and has spent a decade in the doldrums. Whilst still strong in the Americas and Asia, Levi’s has seen sales slump in mature markets such as the United States, Europe and Japan.

In terms of future success, the question is whether Levi’s can become relevant again.  Performance growth in the America’s and Asia would suggest there is hope of a turnaround and if the brand can create the right conditions, its brand tribe could flourish both inside and outside the organisation.

Innovative Tendencies

Denim products, Straight-cut, loose fit, low rise, twisted, classic, contemporary, organic. You name it, Levi’s probably covers it. The company has even branched out into branded mobile phones. The company is clearly not afraid to bring out new products or ideas, though it’s perhaps a little unfocussed on the brand, trying to be all things to all people.   Anyone remember the “Engineered Range”? The less said about that “innovation” the better probably.

However, there are signs of improvement in the emerging markets – take the clever innovation in India of offering an instalment plan to buy jeans and other products. With this thinking and focus on belief building interventions around their brand is there any wonder Levi’s is seeing growth in the emerging markets?  If the brand would only start adopting some more of this inventiveness in its mature markets, the company could see its brand tribe reinvigorated.

Tribal Leadership

Over the past decade Levi’s has been so inwardly focussed that it missed the great change occurring in the world where customers crave more than just products with a name and fancy advertising.

After years of spin and gloss, people now crave something more from this brand. Levi’s does have an opportunity to re-invent what it means to the 21st Century consumer. The opportunity is to stop talking about or focussing on equipping people with jeans, but by creating the environment and conditions that projects an aura, an attractive group identity.

Tribal Influence

Synonymous with the word “jeans”, Levi’s created the market and led the category for decades. In the 1990s, it lost significant market share and in 2010 the brand still seems to be carrying that injury. The company has been trying to get itself back on track but it’s hard when for years it was coasting on sheer size rather than changing with the times and nurturing the Levi’s brand tribe.  The company has also started competing on cost and has a huge distribution network so there is very little scarcity and lots of bargain bin hunting, which surely can’t be desirable.

Product vs Brand Focus

Levi’s continues to build everything out from the product, which given it invented jeans is perhaps understandable. However, the brand must shift its focus if it is to finally shake off its troubles from recent years and re-engage with its brand tribe effectively.

Authenticity/Magnetism/Honesty

Levi’s remains popular, but is struggling to retain its cool as younger upstarts such as Diesel increasingly eat into its market share by creating a persona and something to believe in.

Alpha Tribes: Nike and Adidas

Industry: Sports Apparel – The Contenders: Adidas vs Nike

With the World Cup currently going on in South Africa and much being said in the press about- Adidas’s Jabulani ball ( http://www.csmonitor.com/World/Africa/2010/0618/World-Cup-2010-Is-the-Jabulani-ball-bad-for-the-World-Cup)

and

Nike’s ambush marketing attempts

(http://www.reuters.com/article/sportsNews/idUSTRE65A5AO20100611 ).  It seems an appropriate time for us to share our Alpha Tribes analysis of Nike and Adidas – is it all about function or is there more to it?  We’d love to hear your thoughts.

The Winner: Nike

Summary

Nike is globally synonymous with innovation, performance and is a very good example of a company that has intuitively taken on tribal principles of the brand as they have moved towards market excellence.  In the mid 2000s, the brand was heavily criticised for the poor working conditions of employees in developing nations and protest groups urged consumers not to buy Nike products. The company appears to have emerged from this crisis stronger and with a focus on the engaging with its brand tribe more effectively.

Performance and Sustainability

As an organisation, Nike has proved to be extremely successful. It is the largest manufacturer of athletic footwear and apparel worldwide by sales and its revenue in its 2008 fiscal Year were in excess of $18.6 billion. The Company is targeting top line revenue growth of $23 Billion by 2011, and anticipates that 75% of this growth will be generated by the Nike brand and will be driven by focusing on creating premium consumer experiences built on product innovation, brand leadership and elevated retail presence.

Innovative Tendencies

Nike has been synonymous with innovation throughout its entire history. Unlike its competitors, the company has always focussed on building brand belief and has always been opportunistic and unique in terms of how it promotes itself. Rather than making adverts about trainer technology, the company focussed on promoting an ideology of self-improvement with its slogan, “Just do it”.

In terms of products, Nike created the waffle shoe and then the iconic Nike Air range. Innovation and adapting to change are close to the core of the brand and people at Nike don’t seem phased by the prospect of change. Like the elite sports people they serve, Nike’s leaders are more likely to embrace a challenge and set new standards than stick to the status quo.  Nike Town and the brand’s unique approach to the store experience is just one example of this.

Tribal Leadership

Nike was not only quick to understand the concept of the tribe but it was able to leverage its collective assets to build an incredibly strong brand tribe. Widely accepted as one of the few iconic brands, Nike has been able to develop a status that transcends functional benefits. The declining authority of traditional institutions like the Family and Church has created a society that questions a lot of things, but retains the need to believe and belong. Nike as a brand took leadership and was one of the earliest brands to focus on filling this void.

Most people will have heard of Phil Knight the company founder, a charismatic leader with a penchant for doing things differently. Aside from building a major force in the business world, and a reputation as business leader many in the modern business world respect, what Knight and his tribal leadership team have been most successful at doing within Nike is to synchronise the brand, culture and strategy.

Nelson Ferris, Head of Nike’s Corporate Education Department once stated that, “The Swoosh represents something other than just a company. It represents a whole value system.” Ferris, a long-time employee, even has the Swoosh tattooed above his ankle. “It stops being a job and starts to become a way that you are defining the way you are living on earth.”

Tribal Influence

Nike has made understanding its heritage and brand an intrinsic part of its corporate culture.  Its brand is truly ubiquitous – the company’s growth has never really been based on the technical superiority of its products, its success has been built on transforming the technology and design of its products into a high performance brand people believe in.

Product vs Brand Focus

Many of Nike’s competitors get hung up on what exactly Nike is selling in a rational sense and try to compete on technical superiority. This is of little consequence to Nike as it is too busy focusing on its brand and the opportunities this brings.

Authenticity/Magnetism/Honesty

Authenticity goes someway to explain why Nike wasn’t terminally damaged by the Asian sweatshop fiasco.  Whilst the anti-sweatshop tribe caused Nike trouble, it found it difficult to completely penetrate the brand. Nike never presented itself as a “wholesome nice competitor” rather it is more closely representative of the “survival of the fittest” ethic. Nike represents a “give it a go and see if you can win” mentality as does the majority of its tribe.  The Nike brand belief is central to everything the company does, and this works for customers and employees together.

The Loser: Adidas

Summary

Adidas is a successful brand but it has run into significant challenges in recent years and has suffered from dwindling market share in numerous major countries.  Adidas clearly plays second fiddle to the alpha brand tribe that is Nike – Nike controls 33% of the market worldwide and has a large but surmountable lead over all of its rivals. If Adidas continues to focus on process and product excellence rather than its brand there will be further competitive pressures from emerging brands such as Chinese athletic wear maker Li Ning.

Whilst Adidas is a highly successful brand that has ridden its luck throughout its history, at some point the luck is going to run out and it will need a contingency plan.

Performance and Sustainability

Whilst the company has traditionally performed well, Adidas has seen a decline in demand for its products in mature markets. Although Adidas and Nike are believed to control around 40% of the world’s wholesale market for active sportswear and athletic footwear, and a little over half of the branded segment, Nike almost wiped out Adidas in the United States causing its market share to drop from 60% to less than 3% in the early 1990s.

In 2009, Adidas’ fortunes waned in much of the world, except for Latin America. In the first nine months of the year, North American sales fell 11% from the previous year; European sales declined 8% while Asia fell 9%. However, the brand enjoyed a 19% year-over-year gain in Latin America.

Remember the time when sneakers were just sneakers. The only big decision a consumer had to make was whether to go for high tops or low tops. Nowadays consumers buy different pairs for different occasions and situations and they are faced with numerous brand choices.

Nike raced ahead of the market by identifying and unifying a tribe around its brand, the rest scrambled around. Adidas followed by focussing on product innovation but they have evolved to stand for individual talent- an idea related to competing and winning against your internal limitations and fears.

Innovative Tendencies

The initial strength of Adidas was its product innovation – Adi Dassler registered more than seven hundred patents.  Today, Nike has seemingly taken the lead in this area and Adidas simply follows. For example, celebrity and athlete endorsements, a concept perfected by Nike in the 1980s has only recently been adopted by competitors such as Adidas and Reebok.

Tribal Leadership

Adidas’ takeover of Reebok presents both opportunities and challenges for the future. On one hand, the company now has ownership of a truly American brand in the US but on the other, developing a brand authenticity that incorporates the strengths of both organisations and unites both organisations’ brand tribes, will be a substantial hurdle to overcome.

Tribal Influence

For a brand to be relevant in the 21st Century and sustainable over time, it must understand, bring together and influence its brand tribe inside and outside. This is the opposite of manufacturing a series of external brand images in the hopes that one of them will eventually be attractive to the target audience. Adidas seems to be masters at manufacturing images but less effective at building a strong unified brand tribe.

The company also appears to be more of a follower than a leader when it comes to influencing or encouraging change. For example, Nike Town changed the nature of retailing. Adidas has seemingly copied this formula and has started to launch branded stores to compete. However, these stores still remain product-focussed rather than brand-focussed.

Product vs Brand Focus

Adidas is still focussed very strongly on endorsements and the quality of its products rather than nurturing its brand tribe. It is surprising that they have not learnt from Nike in this respect and mimicked the company’s approach – as it has with other aspects of the business.

Authenticity/Magnetism/Honesty

Is a strong brand that started with a single person’s dream of providing athletes with the best sports gear possible? Over the year, Adidas has grown through venturing into various other markets as a result of acquisitions and increasing its product range, which excelled in markets.

Adidas’ salvation will be in functional products which remain desirable but the company will need to evolve. The brand has to be the place where identity is created, and communicated. For Adidas the brand needs to be the background against which it evolves and changes. The brand can be that magnet for all the pieces of the complex business jigsaw to finally join together.

Alpha Tribes: British Airways (BA) vs. Ryanair

TOP TRIBES: British Airways (BA) vs. Ryanair

Methodology

For the purposes of this report, New Brand Tribalism has compared an ‘Alpha Tribe’ organisation that is already demonstrating the traits of a truly tribal brand (whether knowingly or not), against organisations within the same sectors that have not yet embraced such principles.

At NBT, we have developed a unique set of tools and methodologies which help businesses plan, prioritise and action what may be needed to know, unify and influence their new brand tribes. This allows organisations to create new value at the heart of their business for competitive advantage and business performance.

It is with this concept in mind that we present to you our Alpha Tribes analysis of Ryanair and British Airways. The aim of this report is to give you an insight into our thinking and for us to highlight which brands we believe demonstrating the traits of a truly tribal brand (whether knowingly or not), against organisations within the same sectors that have not yet embraced such principles.

We hope you find the report of interest and would welcome your thoughts on our analysis.

Industry: Airline Travel

The Contenders: British Airways vs Ryanair

The Winner: Ryanair

Summary

The airline that has a phenomenal ability to polarise opinion. Ryanair has two tribes – one that loves it and makes the airline a very successful business and one that hates it and everything Ryanair stands for. Which tribe are you part of? Whichever you belong to, it’s indisputable that the brand has definitely been performing.  So love or hate Ryanair, you’ve got to give it a thumbs up because what’s business about if it’s not about performance?

It wasn’t always the case that Ryanair was a strong business geared towards further growth – this is the story of change, being strong on the core belief in the brand, a strong tribal leader and intense focus.

Performance and Sustainability

The bottom line concerning Ryanair is indeed its bottom line.  It’s profitable, has been for a long time and it continues to be one of the most-flown airlines, which suggest it’s got a strong brand tribe supporting it.

Ryanair is now one of Europe’s Largest Carriers. In 2009 it bought a 30% stake in Aer Lingus after several bids to take over its ailing rival. Its continued plans for expansion suggest its performance will remain strong for years to come.

Innovative Tendencies

Ryanair pioneered the model of selling ultra-low fares augmented by incremental charges for everything from priority boarding to checked luggage. It is now a ticketless airline and all its sales are essentially generated via the Internet. In the past it’s had the guts to publicly post monthly metrics such as punctuality, lost bags, cancellations and complaints.

From a marketing perspective, Ryanair has also been bold and innovative, taking an aggressive approach with campaigns goading competitors, such as the notorious “Expensive BA******” advertisements aimed at British Airways.

Tribal Leadership

Ryanair’s CEO, Michael O’Leary, sets the cultural tone for the organisation. He holds court in front of the media and consistently bangs the tribal drum mantra “We’ll get you there cheaper than anyone else.”  Ryanair’s brand tribe buys into this message relentlessly – loyal customers do not fly for the service (they know it will be poor) and they will be infuriated by extra charges. Nonetheless, they believe they will not get a better deal elsewhere and so accept this aspect of the brand’s offering. Ryanair lead the way by polarising the market, it’s not everyone that they appeal to and they don’t care. In their own unique brash style they’re not scared to tell those that don’t believe to p*ss off!

Tribal Influence

In approximately 10 years, Ryanair has increased its annual traffic from around 700,000 passengers to over 15 million. It aggressively targets airlines which attempt to compete directly through reduced fares that significantly undercut. For example, the now-defunct Go attempted to offer services from Ryanair’s hub at Dublin to Glasgow and Edinburgh in Scotland. A fierce battle ensued, which ended with Go withdrawing its service from Dublin.

Ryanair is well known for its aggressive approach and tussles with airport operators over fees and charges, which has led to an approach that sees regional airports across Europe benefit.

Product vs Brand Focus

Ryanair is entirely geared towards a brand focus on value. The product and its quality come a very distant second.

Authenticity/Magnetism/Honesty

In the most part, the position, values and character of Ryanair remain in keen alignment and its purpose also seems unwavering. However, the airline is increasingly going against the grain of what its brand tribe expect through its partnerships with high-end brands such as Hertz or selling Champagne in-flight. Nonetheless, with rumours of stand-up flights or charges for using toilets, it’s clear that keeping costs to a minimum for customers that are willing to accept the lowest levels of service will continue to remain at the centre of this airline’s belief structure for many years to come.

The Loser: British Airways

Summary

A victim of deregulation or a victim of spending too long focussed on the practices and management thinking that served it so well in the last century? British Airways (BA) now finds itself trying to catch up to its more agile competitors.  It is a story of several tribes: the Customer Tribe which is diminishing, The Employee Tribe that is split and in some quarters fighting the business that allows it to survive, and the corporate tribe that is trying to get the brand back on track and make it more fit for purpose in the 21st Century.

When you look at the BA business as a whole system, it’s easy to recognise that problems have not come exclusively from external factors that can be fixed by manipulating the brand – some of them have come from inside. BA has been in the news for a wide variety of internal issues, most recently as a result of employees threatening to strike over the 2009 Christmas period and around Easter in 2010.

Is BA a relic of a bygone era when flying was exclusive and competition was minimal?

Performance and Sustainability

British Airways has enjoyed incredible success in the past but the airline seems to have lost its lustre. It used to be one of the world’s most profitable and powerful airlines but times have changed and it has hit turbulence hard. BA has made just one quarterly profit announcement since the middle of 2008, with every other quarter generating substantial losses.

Future success could depend on the airline’s proposed merger with Iberia, which would establish BA as the world’s third-largest airline. But the legacy of its huge pension deficit could scupper the deal and see BA’s downward trend in terms of performance continue for the foreseeable future.

Innovative Tendencies

Clearly an organisation that has been capable in the past. BA was an innovator of tribes within the airline industry through the introduction of its oneworld global airline alliance, which was founded upon the vision statement: “To generate more value for customers, shareholders and employees than any airline can achieve by itself.” Here is a company that has clearly understood the power of community to create value, however once again it appears to be a brand and business stuck in the doldrums.

Tribal Leadership

Willie Walsh, the airline’s CEO, famously waved his salary for one month to help the company out. Following this attempt to lead by example, it would seem reasonable for the CEO to announce cost- cutting measures to help bring some health back to this ailing brand. Why then is it that the union and the 95% of the cabin crew workforce that are part of it are so hell bent on railroading Willie’s change program?  It would appear there’s a will in the tribal leadership to become a brand that’s more equipped to compete in the 21^st Century but clearly it’s a long road ahead. The drive to improve business performance seems to be doing more to provoke the brand tribe rather than evoke them so clearly there is some disconnect.

Tribal Influence

British Airways used to stand for all things good and British. But with all of the troubles it has faced in recent years, from falling revenues, the debacle during the opening of Heathrow Terminal 5 or the impending strike action from cabin crew staff, what does BA stand for now? The brand seems to be lacking anything to believe in and begs the question, ‘why would anyone want to be part of the BA tribe?’

Product vs Brand Focus

British Airways appears to still be very much focussed on the product – is this leftovers from an era where they had a monopolistic grasp of the market? The airline can no longer claim to have the best product in a rational ‘compare and contrast’ exercise, but then again what does the BA stand for?  Is it trying to deliver the best product anymore?

Authenticity/Magnetism/Honesty

BA isn’t the most on-time airline, it isn’t always the cheapest, and it’s not full service on all flights. It’s twofold brand promise of reliability and re-assurance no longer have the traction they once did – employees can’t be re-assured by the turbulence of the business, whilst customers aren’t reassured by the constant threats of strike action. The notion of being reliable because of the airline’s size is also questionable given several major issues it has failed to overcome in recent years and is also question of whether you believe size matters or not anyway.

It’s not about Marketing and HR functions-It’s about Business performance!

Sustainable business performance in the 21st Century requires joined-up thinking,joined-up responses,and joined up doing…..your function working in isolation within the organisation doesn’t allow you to operate as effectively or efficiently as you could. Time to think and do things about different!

If you’re interested check out our NBT associate Dan Gray’s Latest Live Long and Prosper blog post at http://bit.ly/9R19zm

Dan if you’re reading, hope Saudi Arabia is going really well, will catch up with you soon.

Games Workshop – a bit like a cult or religion?

A critical challenge all businesses face is to differentiate themselves. Differentiation, indeed, is indeed one quality common to high performers. Differentiate your brand properly inside and out and it allows you to rise above the crowd by creating an environment where good things are happening, where people can grow and succeed, and where people want to work.

Thought I’d share with you a correspondence I had with a senior employee at Games Workshop a refreshing insight into an organisation that is positively embracing the idea of belonging, of community, of a self-interest that is mutual, it goes beyond just a product or a service and it’s distinct.

“Hi Eb, nice to hear from you. I’ve always thought we were more like a cult or religion than a tribe.

What we do and how we do it is so difficult to explain that it can only be experienced. That may sound arrogant, it isn’t meant to, it’s just that we find that lessons from the “real world” have to be processed very carefully to extract the potentially useful learning.

Let me give you an example. If you buy a box of our miniatures in an independent store in the US, and then 5 years later walk into our own store in Lyon with the box, and say “I’m having trouble sticking these together and I think I may have accidentally snapped a bit off”, the guy in the store will say “oh that’s fine, sit down here and I’ll help you put them together, and we’ll get you a replacement part. Would you like a (free) painting lesson too?” How many businesses can do that?

Anyway, I’d be happy to buy you a coffee if you want to make the trip up to Nottingham and have a look around. I’m not sure there are many secrets to uncover; apart from the obvious one (ie there are no secrets). Let me know when you’d like to drop by.”

The talent exists within people to do amazing things for your company/brand if you treat them like people and if you engage with them in a way that befits your brand.  It sounds so simple, but it’s not and sadly it’s not the norm out there in the corporate world.

I’m guessing this guy has worked at other places before joining Games Workshop but cut him up and I’m sure you’d see Games Workshop in his very core.  It’s always nice to come across innovative organisations that offer a clue and start to answer the questions about how you manage organisations/brands, in a time where the “wicked problems” abound.

Rambutan looking for a new consultant to join their Tribe

Our  service affiliates Rambutan(one of the founding partners of New Brand Tribalism)  are on the lookout for a consultant to join them. If you’re interested or know someone who is

Find out more at

http://www.rambutan.biz/blog/

or

Contact Gemma on T : +44 (0)1858 461071

Why the new Everything Everywhere super tribe shows the way forward

http://www.utalkmarketing.com/Pages/Article.aspx?ArticleID=17639&Title=Why_the_new_Everything_Everywhere_super_tribe_shows_the_way_forward